Terms and Conditions

Reaching Us

If you need to reach us, please email us at helpdesk@dragonleads.co.uk, alternatively, you can phone on 07798 518759.  This line is available Monday to Friday 9.30am to 5.00pm GMT and calls are charged at your normal mobile rate.  At other times there is an answer phone service, or write to us at Dragon Leads, 29 Broadlands Road, Hickling, Norwich, NR12 0YG. United Kingdom.

How to Order

To order from us could not be easier. Just browse our site, and click on the "Add to Cart" button for any items that you wish to buy. When you have added all the items you require select the "Proceed to Checkout" button. Fill in the details required and then your payment details. Post and packing is automatically calculated by weight and will appear on the order form.

Payments

We accept credit card payment via Paypal, you are not required to set up or have a Paypal account. You may also make a payment by cheque, please state your requirements clearly and post to the above address. Please make cheques payable to 'Dragon Leads'.

Delivery and P+P

Any order placed on this site before 3.00pm Mon-Fri will normaly be dispatched within 3 working days by Royal Mail recorded delivery. Post and packing charges are automatically calculated for mainland UK only and are based on the weight of the items ordered, please contact us for postage costs for any other area. Orders recieved via post will be sent the day after cheque payments clear, normally 7 working days.

Back Orders

If your item is not in stock, we will make the order for you, subject to material and fittings availability.  For large orders (10 items or over) you will be emailed with the expected dispatch date.

Tax Charges

We are not V.A.T registered so there is no V.A.T. to be added

Credit Card Security

All credit card details are handled using the security of Paypal one of the worlds top online payment systems. Your credit card details are collected on the Paypal secure site only, we do not have any access to them.

Guarantee

Every product purchased from us is guaranteed for 12 months, if your purchase fails in some way within this period you may return it to us and we will repair or replace it. The above guarantee does not cover misuse, physical damage, damage caused by fire, liquid immersion or spillage, incorrect fitting, or any form of corrosion.
All guarantees are in addition to and do not affect your statutory rights as a consumer.

Refunds & Returns

If you receive any item that is different to that which you ordered, please return it to us within 7 days from receipt using the method with which it was sent. When we receive the product back we will contact you and offer you the correct product or a full refund within 10 working days.

If you receive any product that is damaged or faulty, please return it to us using the method with which it was sent, when we receive it back we will either offer you a full refund or a replacement product within 10 working days.

The purchaser is responsible for all return costs.

Cancellations

You may cancel your contract with us within 7 working days beginning the day after receipt of goods. Your money will be refunded within 30 days of cancellation.  Please return the goods using the method by which they were sent.  

A deduction will be made from the refund to cover the direct cost of collecting the goods if you have not returned the goods within this period.
You are responsible for the cost of returning unwanted goods or having the goods collected.

Complaints

We endeavour to respond to complaints within five working days.  If you wish to complain about any aspect of our service please use one of these methods, e-mail us at complaints@dragonleads.co.uk or call us on our customer support line on 07798 518759

This line is normally open Monday to Friday 9.30am to 5.00pm GMT and costs the standard call rate.  Or you can write to us at the address given above.

We will acknowledge your complaint within 5 working days and attempt to resolve it within 3 working days, if the complaint cannot be resolved within this time we will keep you informed throughout the process.

Privacy Policy

Dragon Leads are committed to protecting your privacy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We may send you marketing and promotional e-mails in the future, these are expected to be one e-mail per 2 months.

If you do not wish to receive these then please e-mail us at remove@dragonleads.co.uk and we will remove you from our list within 3 working days. Instructions will also be included on the e-mails we send if you wish to be removed at a later date.

The type of information we will collect about you includes: your name, address, phone number and email address. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at informationcheck@dragonleads.co.uk.  If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We do not use any technology to track the patterns of behavior of visitors to our site. Use of cookies is restricted to holding the contents of your shopping basket while you shop, this information is not withheld, when you leave this site the information is deleted. If you have any questions/comments about privacy, you can e-mail us at privacyquestion@dragonleads.co.uk.